At Veldskoen Travel, your privacy matters to us. When you use our services, we understand that you're placing your trust in us to ensure the privacy of your personal data. Therefore, we're committed to protecting it.
The address of our headquarters is 103 Francis Street, Zonnebloem, 7925, Cape Town, South Africa and the address for our London office is First Base Old Street Ltd, The old Fire Station, 140 Tabernacle Street EC2A 4SD, London, United Kingdom.
When you enquire about booking with us, we may collect your name, address, email address, telephone number, personal travel preferences, and other travel arrangement details. In addition, we may also collect your date of birth and passport details when you book with us. This also applies to any passenger travelling with you on your booking.
We may also need to collect more sensitive personal data in some cases. For example, information concerning medical conditions, disabilities and special requirements like dietary requests. This may disclose your religious beliefs to consider your particular needs about a booking. We will need to collect this information to arrange the travel and other services part of your booking.
We use a secure website interface to collect this information to provide us with your consent to store and use this information.
We process your personal data so that we can meet our legal, compliance and regulatory obligations for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interests of other persons.
We also process your personal data for crime prevention and detection purposes, including fraud prevention for online payments, identity verification, credit checking and credit scoring purposes, and accounting or audit purposes. If you visit one of our offices, you may be monitored by closed-circuit television for security purposes. In each case, we do so in compliance with applicable laws.
We collect personal data from third parties who you have authorised to provide your personal data to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital websites). We also collect personal data from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.
We do not generally collect sensitive personal data from you (or those you're booking for). But where we do, we seek to minimise the collection and use and handle it with extra care. We also share this information with third parties (who help manage our business and deliver services, such as those parties who provide wheelchairs at airports) and other companies (who help manage your booking or journey), and we transfer it globally.
Where you (or any passenger travelling) provide us with sensitive personal data, you agree that you've voluntarily provided such information and you consent (and the passenger travelling consents) for us to use that information for the purposes it was collected.
We collect personal data depending on your payment method (like a credit card, bank transfer, or cash). For example, we may collect the credit cardholder name, address, card number, expiry date, and CVC code for credit card payments.
When you use our services, we automatically collect certain information, including personal data, concerning the services you use and how you use them.
Geo-location data, about your approximate location, as determined through data such as your IP address;
Usage and log data, such as the date and time you accessed our services, the duration of your session, data about clicks, the internet browser you use and pages shown to you;
Data about your computer's operating system, like application versions and language settings;
If you're using a mobile device, we might also collect data about the type of device you are using and data such as the mobile network your device is using to access our services.
We use, store, and process information, including personal data, about you, to create tailor-made travel itineraries, for marketing purposes, data analytics, data profiling, and improve our service quality.
To create tailor-made travel itineraries
When putting together tailor-made travel itineraries, we may use your personal data to:
Fulfil our contract with you and/or deal with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking;
Update you on changes to your travel itinerary (for example, if there's a change to your booking pre-travel; if a flight is delayed or cancelled);
Manage your wider travel or services requirements (for example, liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised). This includes when you book a tailor-made itinerary, hotel, car or another service which may be provided by us or third parties with us;
Process payments for your booking, fulfil requests for refunds and accounting or audit purposes;
Personalise the service and offers you receive (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile);
Communicate and interact with you at different times throughout your journey;
Communicate with airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints.
We may use personal data to let you know about our products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us, including our social media accounts or market research. We may also let you know about our corporate services, which we believe may be relevant to you in a professional capacity.
We also work with social media and other digital websites to provide you with advertisements within those websites. We provide them with your name and contact details (such as your email address or phone number). If these social media and digital websites match profile information provided by us with your profile information held by them, then they will serve you our advertisements. The social media websites will not identify you or share other personal data in your social media account with us.
We will only send you direct marketing, whether about us, carefully selected third parties or partners, products or services, following your marketing preferences. We may contact you by email, SMS/text, social media, or through other communication channels that we think you may find helpful. If, at any time, you would like us to stop sending you marketing material, please get in touch with us or choose the relevant "unsubscribe" option.
If you unsubscribe completely from our marketing communications, we may be unable to notify you of tailored offers to meet your needs. If you do unsubscribe from marketing communications, you will still receive operational and service messages regarding your booking, including where you may not have completed a booking and responses to your enquiries.
We use personal data such as your date of birth, gender, country of residence, transactions (for example, payments made with us and flights taken), information derived from Cookies and your preferences and behaviours for profiling. Some of the legitimate purposes we profile personal data include:
To obtain a better understanding of what you would like to see from us and how we can continue to improve our services for you;
To provide you with tailored content online and optimise your experience of our website;
To provide you with tailored advertisements on other websites you visit, such as social media websites;
To share marketing material we believe may be of interest to you, including from our third-party partners;
To help us operate our services more efficiently.
We will take steps to ensure that prior to profiling your personal data for a legitimate interest that our legitimate interest is not overridden by your own interests or fundamental rights and freedoms.
We aggregate personal data and remove any identifying elements to analyse patterns and improve our marketing and promotional efforts, analyse website use, improve our content and products and services, customise our website's content, layout, products and services, and support our business operations. We may appoint third parties to do this on our behalf.
We gather certain usage information like the number and frequency of visitors to our website. This information includes which website you were redirected from, which web pages you visit during your session, what browser you are using, your device ID and your IP address. This collective data helps us determine how our customers use parts of our website and research our users' demographics, interests, and behaviour to understand them better. One of the ways we do this is by installing and using Cookies on your browser or device.
In our efforts to improve the quality of service we offer you, we may use your personal data to:
Improve the products and services we offer or help us to create new ones;
Conduct customer satisfaction surveys to obtain a better understanding of how we can continue to improve the products and services we offer or help us create new ones. During these surveys, we may collect personal data from you relating to your thoughts/comments about your experience with us;
Improve our internal systems for systems testing, IT maintenance or development training, benchmarking and performance measurement.
We will only collect, process, use, share and store your personal data where we are satisfied that we have an appropriate legal basis for doing this. This may be because:
We need to use your personal data to perform a contract or take steps to enter into a contract with you. For example, to manage your enquiry, to manage your booking with us, to accept payment for your booking, or to complete your travel arrangements;
We need to use your personal data for our legitimate interest as a commercial organisation. For example, we may record the calls of our travel consultants so that we can review how we handle calls. We may also capture your interactions with our website and booking journey via tools on our website to identify errors or issues and ensure your customer experience meets expectations. In all such cases, we will look after your information at all times in a proportionate way that respects your privacy rights.
We need to use your personal data to comply with a relevant legal or regulatory obligation that we have; and
We have your consent to use your personal data for a particular activity. For example, you consent to us sharing special offers with you, which we think may be of interest.
We do not share your personal data with companies, organisations or individuals outside of Veldskoen Travel except in the following cases:
We may share your personal data when you have provided consent as described at the time of consent.
We will share your personal data with service providers whose products or services you are purchasing through our websites and are part of your tailor-made travel itinerary; or otherwise to service providers such as airlines, tourism agencies, hotel, transfer and car hire companies, tour and excursion providers or travel agents, including if there is a problem with your booking so that your travel agent can resolve it with you.
We may share your personal data with third parties who help us manage our business and deliver our products and services. These third parties have agreed to confidentiality obligations. Any personal data we share with them or which they collect on our behalf is used solely to provide the contracted service to us.
These third parties:
Help manage our IT and back-office systems;
Advertise our company online and using social media websites;
Manage communications and tailor marketing campaigns;
Provide internet and infrastructure services for our facilities;
Conduct research that assists us in understanding consumer interests.
We may need to share certain reservation details with the payment service provider and the relevant financial institution to verify payments (such as banks and payment card companies). We may share information with relevant financial institutions if we consider it strictly necessary to detect fraudulent transactions and security incidents.
We may share personal data with governments, government organisations and agencies, border control agencies, regulators, law enforcement and others as permitted or required by law concerning API or such other legal requirements as they apply from time to time when travelling to or from a particular country, and to generally comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.
We may share aggregated data (combined data of our website users or clients that no longer identifies or references an individual website user or client) and non-personally identifiable information for analysis, demographic profiling, marketing and advertising, and other business purposes.
We have implemented and maintained appropriate technical and organisational security measures, policies and procedures designed to protect the personal data you share with us and safeguard the privacy of such information.
For example, the measures we take include:
Placing confidentiality requirements on our staff members and service providers;
Destroying or permanently anonymising personal data if it is no longer needed for the purposes for which it was collected; and
Following security procedures in the storage and disclosure of your personal data to prevent unauthorised access to it; and
Using secure communication channels on our website such as SSL ("secure sockets layer") for transmitting data that is sent to us. SSL is the industry standard encryption protocol used to protect online transaction channels.
In some circumstances, we may store your personal data for longer periods, for example, where we're required to do so under legal, regulatory, tax, or accounting requirements. In specific circumstances, we may store your personal data for longer periods so that we have an accurate record of your dealings with us in the event of any complaints or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.
For children younger than 16 years old, the use of our services is only permitted with the lawful consent of a parent or a guardian. In the case where a child is part of a booking, we collect and use personal data of the child only as it is provided by the parent or guardian and with their consent.
We reserve the right to erase all personal data of any child under 16 years old if we become aware that the data was provided to us without the lawful consent of a parent or a guardian.
A "cookie" is a small computer file that is downloaded to your device. It collects information about how you navigate our websites and the internet and helps us provide better website services to you. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers not to accept our cookies.
Cookies may collect personal data about you. Cookies help us remember information about your visit to our website and other settings and searches. Cookies enable us to understand who has seen which web pages and how frequently and determine which are the most popular areas of our website. They can also help us operate our website more efficiently and customise your view of the website to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our website, other websites you visit, social media websites, and other devices
On your computer, open Chrome
At the top right, click More and then Settings.
Under "Privacy and security", click "Cookies and other site data".
From here, you can:
Modify your general settings: You can, for all sites, Allow all cookies, block all cookies, block third-party cookies in Incognito, and block third-party cookies.
In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
Prevent trackers from using cookies and website data to track you: Select "Prevent cross-site tracking". Cookies and website data are deleted unless you visit and interact with the trackers' websites.
Always block cookies: Select "Block all cookies". Websites, third parties and advertisers can't store cookies and other data on your Mac. This may prevent some websites from working properly.
Always allow cookies: Deselect "Block all cookies". Websites, third parties and advertisers can store cookies and other data on your Mac.
Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All. Removing the data may reduce tracking but may also log you out of websites or change website behaviour.
For instructions, check the support website for your browser or device.
You have certain rights concerning your personal data. To exercise your rights, we may ask you for additional information to confirm your identity and security purposes, particularly before disclosing personal data to you.
You can exercise your rights by emailing us at firstname.lastname@example.org. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request within 30 days or inform you if we require further information to fulfil your request.
We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others or if we are legally entitled to deal with the request in a different way.
You have the right to be given reasonable access to your personal data. You may also have the right to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format.
You have a right to request that we rectify inaccurate personal data. We may seek to verify the accuracy of the personal data before rectifying it.
If you no longer want us to use your information, you can also request that we erase your personal data in limited circumstances where:
It is no longer needed for the purposes for which it was collected; or
You have withdrawn your consent (where the data processing was based on consent); or
Following a successful right to object; or
It has been processed unlawfully.
We are not required to comply with your request to erase personal data if the processing of your personal data is necessary:
For compliance with a legal obligation; or
For the establishment, exercise or defence of legal claims.
We may retain some of your personal data as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;
Due to maintenance reasons and protection from accidental or malicious loss and destruction, residual copies of your personal data may not be removed from our backup systems for a limited period of time.
Object to us processing of your personal data
You can object to any processing of your personal data, which has our legitimate interests as its legal basis if you believe your fundamental rights and freedoms outweigh our legitimate interests.
Lodge a complaint with a regulator
If you think that we have not complied with data protection laws, you have the right to lodge a complaint with your local supervisory authority.
Rhino Africa HQ
103 Francis Street, Zonnebloem, 7925
Cape Town, South Africa
Rhino Africa London Office
First Base Old Street Ltd
The old Fire Station, 140 Tabernacle Street
EC2A 4SD, London, United Kingdom