At Veldskoen Travel, your privacy matters to us. When you use our services, we understand that you're placing your trust in us to ensure the privacy of your personal data. Therefore, we're committed to protecting it.


This Privacy Policy covers what data we collect about you and why, what we do with that data, and how we handle that data. Throughout this policy, when we write “Veldskoen Travel” or “we” or “us,” it refers to Rhino Africa Safaris (PTY) LTD, registered in the Republic of South Africa under the company registration number 2014/101371/07.


The address of our headquarters is 103 Francis Street, Zonnebloem, 7925, Cape Town, South Africa and the address for our London office is First Base Old Street Ltd, The old Fire Station, 140 Tabernacle Street EC2A 4SD, London, United Kingdom.


Please read the following information carefully. If you enquire or book on behalf of others, you're responsible for ensuring that the others are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data. 


By submitting your data while enquiring or making a booking, you agree to the transfer, storage and processing of this data as necessary. We will take all reasonable steps required to ensure your data is treated securely and in accordance with this Privacy Policy. However, if you don't agree with this policy, we cannot accept your enquiry or booking, and you should not use our websites.

Information we collect

- Personal data you provide us

When you enquire about booking with us, we may collect your name, address, email address, telephone number, personal travel preferences, and other travel arrangement details. In addition, we may also collect your date of birth and passport details when you book with us. This also applies to any passenger travelling with you on your booking.


We may also need to collect more sensitive personal data in some cases. For example, information concerning medical conditions, disabilities and special requirements like dietary requests. This may disclose your religious beliefs to consider your particular needs about a booking. We will need to collect this information to arrange the travel and other services part of your booking.


We use a secure website interface to collect this information to provide us with your consent to store and use this information.

- Personal data we collect for legal, compliance, regulatory and crime detection and prevention purposes

We process your personal data so that we can meet our legal, compliance and regulatory obligations for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interests of other persons.


We also process your personal data for crime prevention and detection purposes, including fraud prevention for online payments, identity verification, credit checking and credit scoring purposes, and accounting or audit purposes. If you visit one of our offices, you may be monitored by closed-circuit television for security purposes. In each case, we do so in compliance with applicable laws.

Personal data we collect from third parties

We collect personal data from third parties who you have authorised to provide your personal data to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media and other digital websites). We also collect personal data from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.

Sensitive personal data we collect

We do not generally collect sensitive personal data from you (or those you're booking for). But where we do, we seek to minimise the collection and use and handle it with extra care. We also share this information with third parties (who help manage our business and deliver services, such as those parties who provide wheelchairs at airports) and other companies (who help manage your booking or journey), and we transfer it globally.


Where you (or any passenger travelling) provide us with sensitive personal data, you agree that you've voluntarily provided such information and you consent (and the passenger travelling consents) for us to use that information for the purposes it was collected.

Personal data we collect when you are making a payment

We collect personal data depending on your payment method (like a credit card, bank transfer, or cash). For example, we may collect the credit cardholder name, address, card number, expiry date, and CVC code for credit card payments.

Personal data we collect automatically

When you use our services, we automatically collect certain information, including personal data, concerning the services you use and how you use them.

This includes:

How we use your information

For marketing purposes

We may use personal data to let you know about our products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us, including our social media accounts or market research. We may also let you know about our corporate services, which we believe may be relevant to you in a professional capacity.


We also work with social media and other digital websites to provide you with advertisements within those websites. We provide them with your name and contact details (such as your email address or phone number). If these social media and digital websites match profile information provided by us with your profile information held by them, then they will serve you our advertisements. The social media websites will not identify you or share other personal data in your social media account with us.


We will only send you direct marketing, whether about us, carefully selected third parties or partners, products or services, following your marketing preferences. We may contact you by email, SMS/text, social media, or through other communication channels that we think you may find helpful. If, at any time, you would like us to stop sending you marketing material, please get in touch with us or choose the relevant "unsubscribe" option.


If you unsubscribe completely from our marketing communications, we may be unable to notify you of tailored offers to meet your needs. If you do unsubscribe from marketing communications, you will still receive operational and service messages regarding your booking, including where you may not have completed a booking and responses to your enquiries.

For profiling purposes

We use personal data such as your date of birth, gender, country of residence, transactions (for example, payments made with us and flights taken), information derived from Cookies and your preferences and behaviours for profiling. Some of the legitimate purposes we profile personal data include:


For data analytics

We aggregate personal data and remove any identifying elements to analyse patterns and improve our marketing and promotional efforts, analyse website use, improve our content and products and services, customise our website's content, layout, products and services, and support our business operations. We may appoint third parties to do this on our behalf.


We gather certain usage information like the number and frequency of visitors to our website. This information includes which website you were redirected from, which web pages you visit during your session, what browser you are using, your device ID and your IP address. This collective data helps us determine how our customers use parts of our website and research our users' demographics, interests, and behaviour to understand them better. One of the ways we do this is by installing and using Cookies on your browser or device.

To improve the quality of our service

Legal basis for using your information

We will only collect, process, use, share and store your personal data where we are satisfied that we have an appropriate legal basis for doing this. This may be because:


How we share your information

We do not share your personal data with companies, organisations or individuals outside of Veldskoen Travel except in the following cases:

We may share your personal data when you have provided consent as described at the time of consent.



We will share your personal data with service providers whose products or services you are purchasing through our websites and are part of your tailor-made travel itinerary; or otherwise to service providers such as airlines, tourism agencies, hotel, transfer and car hire companies, tour and excursion providers or travel agents, including if there is a problem with your booking so that your travel agent can resolve it with you.


We may share your personal data with third parties who help us manage our business and deliver our products and services. These third parties have agreed to confidentiality obligations. Any personal data we share with them or which they collect on our behalf is used solely to provide the contracted service to us.



We may need to share certain reservation details with the payment service provider and the relevant financial institution to verify payments (such as banks and payment card companies). We may share information with relevant financial institutions if we consider it strictly necessary to detect fraudulent transactions and security incidents.



We may share personal data with governments, government organisations and agencies, border control agencies, regulators, law enforcement and others as permitted or required by law concerning API or such other legal requirements as they apply from time to time when travelling to or from a particular country, and to generally comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.



We may share aggregated data (combined data of our website users or clients that no longer identifies or references an individual website user or client) and non-personally identifiable information for analysis, demographic profiling, marketing and advertising, and other business purposes.

How we protect and store your information

Protection of your personal data

We have implemented and maintained appropriate technical and organisational security measures, policies and procedures designed to protect the personal data you share with us and safeguard the privacy of such information. 


For example, the measures we take include:

Storage of your personal data

We keep your personal data for as long as is reasonably necessary for the purposes for which it was collected. For example, to manage bookings and provide you with any relevant products or services, as explained in this Privacy Policy. We will ensure that it is disposed of securely.


In some circumstances, we may store your personal data for longer periods, for example, where we're required to do so under legal, regulatory, tax, or accounting requirements. In specific circumstances, we may store your personal data for longer periods so that we have an accurate record of your dealings with us in the event of any complaints or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

Other important information

How do we treat personal data about children


For children younger than 16 years old, the use of our services is only permitted with the lawful consent of a parent or a guardian. In the case where a child is part of a booking, we collect and use personal data of the child only as it is provided by the parent or guardian and with their consent.


We reserve the right to erase all personal data of any child under 16 years old if we become aware that the data was provided to us without the lawful consent of a parent or a guardian.


How do we use Cookies?


A "cookie" is a small computer file that is downloaded to your device. It collects information about how you navigate our websites and the internet and helps us provide better website services to you. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers not to accept our cookies.


Cookies may collect personal data about you. Cookies help us remember information about your visit to our website and other settings and searches. Cookies enable us to understand who has seen which web pages and how frequently and determine which are the most popular areas of our website. They can also help us operate our website more efficiently and customise your view of the website to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our website, other websites you visit, social media websites, and other devices

.

How to manage cookies and website data in Chrome



How to manage cookies and website data in Safari on Mac



How to manage cookies and website data in other browsers and devices


For instructions, check the support website for your browser or device.

Your rights

You have certain rights concerning your personal data. To exercise your rights, we may ask you for additional information to confirm your identity and security purposes, particularly before disclosing personal data to you.

You can exercise your rights by emailing us at dataprotection@rhinoafrica.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request within 30 days or inform you if we require further information to fulfil your request.


We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others or if we are legally entitled to deal with the request in a different way.

Access your personal data

You have the right to be given reasonable access to your personal data. You may also have the right to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format.

Rectify inaccurate or incomplete personal data

You have a right to request that we rectify inaccurate personal data. We may seek to verify the accuracy of the personal data before rectifying it.

Erase your personal data

If you no longer want us to use your information, you can also request that we erase your personal data in limited circumstances where:



We are not required to comply with your request to erase personal data if the processing of your personal data is necessary:


Please note that if you request the erasure of your personal data:

We may retain some of your personal data as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;


Changes to this policy

Kindly take note that we reserve the right to modify this Privacy Policy at any time in accordance with this provision and at our sole discretion. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on our websites and update the "Last Updated" date at the top of this Privacy Policy. Once made available on our websites, your continued access or use of our services will constitute your acceptance of the revised Privacy Policy.

Contact Us

You may contact us with any questions relating to this Privacy Policy by emailing us at dataprotection@rhinoafrica.com or by postal mail at:

Rhino Africa HQ

103 Francis Street, Zonnebloem, 7925

Cape Town, South Africa

Rhino Africa London Office

First Base Old Street Ltd

The old Fire Station, 140 Tabernacle Street

EC2A 4SD, London, United Kingdom

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